Refund Policy

Refund & Cancellation Policy

Last Updated: 04/03/2023

This Refund & Cancellation Policy governs all online payments made to Prabhupada Institute of Nursing Sciences, Bhubaneswar (“PINS”, “we”, “our”, or “us”) through the official website or authorized payment gateways.

1. General Policy
   All fees paid to PINS through online mode are subject to the terms and conditions of this policy. By making an online payment, the payer agrees to abide by the refund and cancellation rules stated below.
2. Nature of Fees & Refund Eligibility
   a) Non-Refundable Fees
   The following fees are non-refundable under any circumstances, unless otherwise required by law or regulatory authority:
   (i) Application / Registration fees
   (ii) Admission processing fees
   (iii) Examination fees
   (iv) Convocation fees
   (v) Late fees / penalty charges
   (vi) Any convenience or gateway charges

b) Conditionally Refundable Fees
The following fees may be eligible for refund, subject to approval by the competent authority and applicable institutional rules:
(i) Tuition fees
(ii) Hostel fees
(iii) Mess fees
(iv) Other refundable deposits
(v) Refunds, if applicable, shall strictly follow:
(vi) UGC / AICTE / University / Government guidelines
(vii) Institutional norms in force at the time of admission or withdrawal

3. Admission Withdrawal & Cancellation
   (i) Requests for cancellation of admission must be made in writing to the college office.
   (ii) Refund eligibility and amount shall depend on:
   (iii) Date of withdrawal
   (iv) Commencement of academic session
   (v) Seat vacancy replacement status
   (vi) Applicable regulatory guidelines
4. Duplicate / Failed Transactions
   • In case of duplicate payment, the excess amount will be refunded after verification.
   • If the payment is debited but transaction status shows failed, the amount is usually auto-reversed by the bank/payment gateway within 7-10 working days.
   • If the amount is not credited back within this period, users must contact the college with:
   (i) Transaction ID
   (ii) Payment date
   (iii) Amount paid
5. Mode of Refund
   • Approved refunds shall be processed only through the original mode of payment.
   • No cash refunds will be made.
   • Processing time for approved refunds is generally 10-15 working days, subject to bank/payment gateway timelines.
6. Cancellation by Institution
   • PINS reserves the right to cancel or modify any admission, course, or service due to:
   • Insufficient enrollment
   • Administrative reasons
   • Regulatory directives
   • In such cases, eligible fees shall be refunded as per applicable rules.
7. Limitation of Liability
   • PINS shall not be held responsible for:
   • Delay in refunds due to banking or payment gateway issues
   • Technical errors beyond institutional control
   • Incorrect information provided by the payer
8. Policy Amendments
   • PINS reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be published on the official website and shall be effective immediately.
9. Contact for Refund Queries
   • For refund or cancellation-related queries, please contact:
   Prabhupada Institute of Nursing Sciences, Bhubaneswar
   Email: info@prabhupadainstitute.org
   Phone/ WhatsApp: +91 7377 01 2020
   Website: https://prabhupadainstitute.org/

Disclaimer
“All payments are subject to the Refund & Cancellation Policy of Prabhupada Institute of Nursing Sciences, Bhubaneswar.”